Shipping policy

DAVISON IVY ELIZABETH

Thank you for shopping with DAVISON IVY ELIZABETH. We specialize in a full selection of daily luggage, travel suitcases, casual handbags, backpacks and multifunctional bag accessories suitable for travel, commuting and daily storage scenarios. We insist on standardized order processing and high-quality protective packaging to ensure every luggage product is delivered accurately, safely and in perfect condition to every global customer.

1. Order Processing Time

Once your order confirmation is received, our professional warehouse team will complete order verification, quality inspection and sealed packaging within 1 to 3 business days. Weekends and official public holidays are excluded and will not be counted as valid processing days.

During major promotional activities, seasonal shopping peaks and holiday seasons, surging order volume may lead to extended processing cycles. We will actively send email notifications to all customers to inform you of any notable or long-term order delays in a timely manner.

2. Shipping Rates and Delivery Estimates

Shipping fees are automatically calculated based on your package’s weight, size and shipping destination. All exact shipping expenses will be clearly displayed on the checkout page before payment confirmation to ensure full transparency.

Estimated delivery times:

Standard Shipping: 15 business days

All listed delivery durations are estimated reference values and do not represent guaranteed arrival deadlines. Actual delivery speed may be affected by various uncontrollable factors, including carrier logistics delays, customs clearance review cycles, extreme weather conditions, regional logistical limitations and local public holidays.

3. Shipment Confirmation and Order Tracking

After your luggage order completes all pre-shipment inspections and is officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking numbers and official logistics inquiry channels.

Tracking information will not be available immediately after shipment. Due to the inherent data synchronization mechanism of global logistics systems, real-time tracking details will be fully updated and queryable within 24 to 48 hours after dispatch.

4. Incorrect Address Disclaimer

Customers are required to carefully verify and confirm the accuracy and completeness of recipient addresses, postal codes and contact information during checkout to avoid parcel misdelivery, detention or return.

DAVISON IVY ELIZABETH assumes no liability for parcel loss, misdelivery or extra costs caused by incorrect, incomplete or invalid address information provided by customers. Any package returned to our warehouse due to address errors will incur additional reshipping fees, which shall be borne solely by the customer for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:

If your luggage parcel is confirmed missing or untraceable during cross-border transit, please contact our customer support team and provide your valid order ID within 7 days after the expected delivery date to initiate a formal logistics investigation.

Damaged Items:

If your luggage products arrive with structural deformation, broken hardware accessories, scratched surfaces or damaged outer packaging upon receipt, please submit an after-sales request within 48 hours of delivery. Clear original photos of both damaged items and complete packaging are required for verification. Our team will review your case comprehensively and provide proper solutions as soon as possible.

6. Luggage Care and Usage Notice

Each luggage and bag product is equipped with targeted maintenance instructions based on different materials and structures. Scientific daily use, cleaning and storage methods can effectively prevent premature wear, fading and deformation, and greatly extend product service life.

DAVISON IVY ELIZABETH is exempt from liability for product damage, wear, deformation and accessory failure caused by improper cleaning, overloading, rough handling, unauthorized modification or personal misuse of luggage products.

7. International Shipping and Customs Notice

All international cross-border shipments may be subject to import duties, customs taxes and other administrative fees formulated by the destination country’s local customs authorities. All such additional charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping fees.